Council File: 07-3872
Title
CUSTOMER SERVICE TRAINING / ON-LINE TRAINING
Subject
Motion - That the Personnel Department be instructed to develop a mandatory customer-service training to all City employees who provide direct customer service to the public and to explore the feasibility, including fiscal impact, of conducting customer service training through an on-line, internet-based application.
Date Received / Introduced
12/04/2007
Last Changed Date
10/06/2010
Expiration Date
10/05/2012
Mover
GREIG SMITH
Second
DENNIS ZINE
File Activities
| Date | Activity | |
|---|---|---|
| 10/06/2010 | Council action final. |
|
| 10/05/2010 | Council adopted item, subject to reconsideration, pursuant to Council Rule 51. |
|
| 09/28/2010 | City Clerk scheduled item for Council on October 5, 2010. |
|
| 06/08/2010 | Jobs and Business Development Committee transmitted Council File to Personnel Committee. | |
| 06/08/2010 | Jobs and Business Development Committee waived consideration of item . | |
| 08/31/2009 | Council rereferred file to Jobs and Business Development Committee, pursuant to Council Action of August 14, 2009 Council File No. 09-1971. | |
| 04/22/2009 | Personnel Committee transmitted Council File to Jobs, Business Growth and Tax Reform Committee. | |
| 04/21/2009 | Personnel Committee approved item(s) . |
|
| 04/17/2009 | Personnel Committee scheduled item for committee meeting on April 21, 2009. | |
| 03/31/2009 | City Clerk transmitted Council File to Personnel Committee. |
|
| 03/31/2009 | Personnel Department document(s) referred to Jobs, Business Growth and Tax Reform Committee; Personnel Committee. |
|
| 03/27/2009 |
Document(s) submitted by Personnel Department, as follows: Personnel Department report, dated March 20, 2009, relative to the feasibility of Online Training Program for City employees. |
|
| 12/05/2007 | City Clerk transmitted Council File to Personnel Committee. |
|
| 12/05/2007 | Motion referred to Jobs, Business Growth and Tax Reform Committee; Personnel Committee. |
|
File History
12-4-07 - This day's Council session
12-4-07 - Ref to Personnel Committee
12-4-07 - File to Personnel Committee Clerk
12-5-07 - Re-referred add to Jobs, Business Growth and Tax Reform Committee
5-06-08 - File to Personnel Committee Clerk
12-4-07 - Ref to Personnel Committee
12-4-07 - File to Personnel Committee Clerk
12-5-07 - Re-referred add to Jobs, Business Growth and Tax Reform Committee
5-06-08 - File to Personnel Committee Clerk
Online Documents (Doc)
| Title | Doc Date |
|---|
| Council Action | 10/05/2010 |
| Report from Personnel Committee | 09/27/2010 |
| Report from Personnel Department | 03/20/2009 |
| Motion | 12/04/2007 |
| Motion | 12/04/2007 |
Council Vote Information
| Council Vote Information |
| Meeting Date: | 10/05/2010 |
| Meeting Type: | Regular |
| Vote Action: | Adopted |
| Vote Given: | (11 - 0 - 4) |
| Member Name | CD | Vote |
|---|---|---|
| RICHARD ALARCON | 7 | YES |
| TONY CARDENAS | 6 | YES |
| ERIC GARCETTI | 13 | YES |
| JANICE HAHN | 15 | YES |
| JOSE HUIZAR | 14 | ABSENT |
| PAUL KORETZ | 5 | ABSENT |
| PAUL KREKORIAN | 2 | YES |
| TOM LABONGE | 4 | YES |
| BERNARD C PARKS | 8 | YES |
| JAN PERRY | 9 | YES |
| ED REYES | 1 | YES |
| BILL ROSENDAHL | 11 | YES |
| GREIG SMITH | 12 | ABSENT |
| HERB WESSON | 10 | ABSENT |
| DENNIS ZINE | 3 | YES |