Council File: 11-2138
Title
TTEC Digital, LLC / (formerly eLoyalty, LLC) / Software Maintenance and Support / Amendment
Date Received / Introduced
12/22/2011
Last Changed Date
11/12/2020
Expiration Date
11/06/2022
Reference Numbers
Board Resolution: 012 136; 016 030; 018 055; 021-055
Agreement: 47789
City Administrative Officer Report: 0150-09658-0003
Agreement: 47789
City Administrative Officer Report: 0150-09658-0003
Initiated by
Board of Water and Power Commissioners
File Activities
| Date | Activity | |
|---|---|---|
| 11/12/2020 | Council action final. | |
| 11/10/2020 | Council adopted item forthwith. |
|
| 11/06/2020 | City Clerk scheduled item for Council on November 10, 2020. |
|
| 11/05/2020 | Energy, Climate Change, and Environmental Justice Committee waived consideration of item . |
|
| 11/02/2020 | Board of Water and Power Commissioners document(s) referred to Energy, Climate Change, and Environmental Justice Committee. |
|
| 10/29/2020 |
Document(s) submitted by Board of Water and Power Commissioners, as follows: Board of Water and Power Commissioners report, dated October 28, 2020, relative to Board Resolution No. 021 055, which approves Amendment No. 6 to Agreement No. 47789 with TTEC Digital, LLC, to continue providing software maintenance and support for the Customer Contact Center Interactive Voice Response system. |
|
| 11/21/2017 | Council action final. |
|
| 11/21/2017 | Council adopted item forthwith. |
|
| 11/14/2017 | City Clerk scheduled item for Council on November 21, 2017. |
|
| 11/07/2017 | Energy, Climate Change, and Environmental Justice Committee approved item(s) . |
|
| 11/03/2017 | Energy, Climate Change, and Environmental Justice Committee scheduled item for committee meeting on November 7, 2017. |
|
| 10/19/2017 | Board of Water and Power Commissioners document(s) referred to Energy, Climate Change, and Environmental Justice Committee. |
|
| 10/19/2017 |
Document(s) submitted by Board of Water and Power Commissioners, as follows: Board of Water and Power Commissioners report, dated October 18, 2017, relative to Board Resolution No. 018 055, which authorizes Amendment No. 5 to Agreement No. 47789 with eLoyalty, LLC for software support and maintenance. |
|
| 09/02/2015 | Council action final. |
|
| 09/01/2015 | Council adopted item, subject to reconsideration, pursuant to Council Rule 51. |
|
| 08/20/2015 | City Clerk scheduled item for Council on September 1, 2015. |
|
| 08/19/2015 | Energy and Environment Committee approved item(s) . |
|
| 08/14/2015 | Energy and Environment Committee scheduled item for committee meeting on August 19, 2015. |
|
| 08/06/2015 | Board of Water and Power Commissioners document(s) referred to Energy and Environment Committee. |
|
| 08/06/2015 |
Document(s) submitted by Board of Water and Power Commissioners, as follows: Board of Water and Power Commissioners report, dated August 5, 2015, relative to Resolution No. 016 030 for the execution of Agreement No. 47789 (Amendment No.4) for Software Maintenance and Support with eLoyalty, LLC. |
|
| 01/18/2012 | Council action final. |
|
| 01/17/2012 | Council adopted item, subject to reconsideration, pursuant to Council Rule 51. |
|
| 01/11/2012 | City Clerk scheduled item for Council on January 17, 2012. |
|
| 01/10/2012 | Energy and Environment Committee approved item(s) . |
|
| 01/06/2012 | Energy and Environment Committee scheduled item for committee meeting on January 10, 2012. |
|
| 12/22/2011 | Board of Water and Power Commissioners document(s) referred to Energy and Environment Committee. |
|
| 12/22/2011 |
Document(s) submitted by Board of Water and Power Commissioners, as follows: Board of Water and Power Commissioners report, dated December 20, 2011, relative to Amendment No. 3 and ratification of Agreement No. 47789 with eLoyalty Corporation for software maintenance of the Internet Protocol Contact Center System. |
|
Online Documents (Doc)
| Title | Doc Date |
|---|
Council Vote Information (4 Votes)
|
Council Vote Information (4 Votes) | |
| Meeting Date: | 11/10/2020 |
| Meeting Type: | Regular |
| Vote Action: | Adopted |
| Vote Given: | (14 - 0 - 1) |
| Member Name | CD | Vote |
|---|---|---|
| BOB BLUMENFIELD | 3 | YES |
| MIKE BONIN | 11 | YES |
| JOE BUSCAINO | 15 | YES |
| GILBERT A. CEDILLO | 1 | YES |
| KEVIN DE LEON | 14 | YES |
| MARQUEECE HARRIS-DAWSON | 8 | YES |
| PAUL KORETZ | 5 | YES |
| PAUL KREKORIAN | 2 | YES |
| JOHN LEE | 12 | YES |
| NURY MARTINEZ | 6 | YES |
| MITCH O'FARRELL | 13 | YES |
| CURREN D. PRICE | 9 | YES |
| MONICA RODRIGUEZ | 7 | YES |
| DAVID RYU | 4 | YES |
| HERB WESSON | 10 | ABSENT |