Council File: 11-2138Subscribe via emailPrint this record

Title
eLoyalty, LLC / Software Maintenance and Support / Amendment
Date Received / Introduced
12/22/2011
Last Changed Date
11/21/2017
Expiration Date
11/14/2019
Reference Numbers
Board Resolution: 012 136; 016 030; 018 055
Agreement: 47789
Initiated by
Board of Water and Power Commissioners
File Activities
Date Activity  
11/21/2017 Council action final. Click to view online docs
11/21/2017 Council adopted item forthwith. Click to view online docs
11/14/2017 City Clerk scheduled item for Council on November 21, 2017 . Click to view online docs
11/07/2017 Energy, Climate Change, and Environmental Justice Committee approved item(s) . Click to view online docs
11/03/2017 Energy, Climate Change, and Environmental Justice Committee scheduled item for committee meeting on November 7, 2017. Click to view online docs
10/19/2017 Board of Water and Power Commissioners document(s) referred to Energy, Climate Change, and Environmental Justice Committee. Click to view online docs
10/19/2017 Document(s) submitted by Board of Water and Power Commissioners, as follows:

Board of Water and Power Commissioners report, dated October 18, 2017, relative to Board Resolution No. 018 055, which authorizes Amendment No. 5 to Agreement No. 47789 with eLoyalty, LLC for software support and maintenance.
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09/02/2015 Council action final. Click to view online docs
09/01/2015 Council adopted item, subject to reconsideration, pursuant to Council Rule 51. Click to view online docs
08/20/2015 City Clerk scheduled item for Council on September 1, 2015 . Click to view online docs
08/19/2015 Energy and Environment Committee approved item(s) . Click to view online docs
08/14/2015 Energy and Environment Committee scheduled item for committee meeting on August 19, 2015. Click to view online docs
08/06/2015 Board of Water and Power Commissioners document(s) referred to Energy and Environment Committee. Click to view online docs
08/06/2015 Document(s) submitted by Board of Water and Power Commissioners, as follows:

Board of Water and Power Commissioners report, dated August 5, 2015, relative to Resolution No. 016 030 for the execution of Agreement No. 47789 (Amendment No.4) for Software Maintenance and Support with eLoyalty, LLC.
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01/18/2012 Council action final. Click to view online docs
01/17/2012 Council adopted item, subject to reconsideration, pursuant to Council Rule 51. Click to view online docs
01/11/2012 City Clerk scheduled item for Council on January 17, 2012 . Click to view online docs
01/10/2012 Energy and Environment Committee approved item(s) . Click to view online docs
01/06/2012 Energy and Environment Committee scheduled item for committee meeting on January 10, 2012. Click to view online docs
12/22/2011 Board of Water and Power Commissioners document(s) referred to Energy and Environment Committee. Click to view online docs
12/22/2011 Document(s) submitted by Board of Water and Power Commissioners, as follows:

Board of Water and Power Commissioners report, dated December 20, 2011, relative to Amendment No. 3 and ratification of Agreement No. 47789 with eLoyalty Corporation for software maintenance of the Internet Protocol Contact Center System.
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Council Action 01/17/2012

Scroll Vote Left Council Vote Information (3 Votes) Scroll Vote Right

Meeting Date: 11/21/2017
Meeting Type: Regular
Vote Action: Adopted
Vote Given: (13 - 0 - 2)
Member Name CD Vote
BOB BLUMENFIELD 3 YES
MIKE BONIN 11 YES
JOE BUSCAINO 15 YES
GILBERT A. CEDILLO 1 YES
MITCHELL ENGLANDER 12 YES
MARQUEECE HARRIS-DAWSON 8 YES
JOSE HUIZAR 14 ABSENT
PAUL KORETZ 5 YES
PAUL KREKORIAN 2 ABSENT
NURY MARTINEZ 6 YES
MITCH O'FARRELL 13 YES
CURREN D. PRICE 9 YES
MONICA RODRIGUEZ 7 YES
DAVID RYU 4 YES
HERB WESSON 10 YES