Council File: 21-0278Subscribe via emailPrint this recordPublic Comment

Title
311 Call Center / Customer-First Approach
Date Received / Introduced
03/11/2021
Last Changed Date
07/01/2021
Expiration Date
06/25/2023
Reference Numbers
Related Council Files: 11-1013-S2; 11-1013-S7
Initiated by
Controller
File Activities
Date Activity  
07/01/2021 Council action final.
06/30/2021 Council adopted item forthwith. Click to view online docs
06/25/2021 City Clerk scheduled item for Council on June 30, 2021. Click to view online docs
06/16/2021 Personnel, Audits, and Animal Welfare Committee approved as amended .
06/11/2021 Personnel, Audits, and Animal Welfare Committee scheduled item for committee meeting on June 16, 2021.
04/21/2021 Personnel, Audits, and Animal Welfare Committee continued item to/for for 30 days.. Click to view online docs
04/16/2021 Personnel, Audits, and Animal Welfare Committee scheduled item for committee meeting on April 21, 2021.
03/17/2021 Corrected Referral per Council President to change referral to Personnel, Audits, and Animal Welfare Committee. Click to view online docs
03/12/2021 Controller document(s) referred to Information, Technology, and General Services Committee. Click to view online docs
03/11/2021 Document(s) submitted by Controller, as follows:

Controller report, dated March 11, 2021, relative to instructing the Information Technology Agency, with the assistance of other departments, to prepare a citywide customer contact strategy that re-evaluates how the City engages its residents, and the role of 311 and other department call centers.
Click to view online docs

Online Documents (Doc)

  Council Vote Information  

Meeting Date: 06/30/2021
Meeting Type: Regular
Vote Action:
Vote Given: (14 - 0 - 1)
Member Name CD Vote
BOB BLUMENFIELD 3 YES
MIKE BONIN 11 YES
JOE BUSCAINO 15 YES
GILBERT A. CEDILLO 1 YES
KEVIN DELEON 14 YES
MARQUEECE HARRIS-DAWSON 8 YES
PAUL KORETZ 5 YES
PAUL KREKORIAN 2 YES
JOHN LEE 12 YES
NURY MARTINEZ 6 YES
MITCH O'FARRELL 13 YES
CURREN D. PRICE 9 YES
NITHYA RAMAN 4 YES
MARK RIDLEY-THOMAS 10 YES
MONICA RODRIGUEZ 7 ABSENT